CERTIFICATE IN BUSINESS COMMUNICATION SKILLS
Level of Certification
Intermediate / Professional Certificate
OBJECTIVE
- 5 Habits of Highly Effective Communicators
- Adjusting your style for a better approach
- Communicating when stressed
Course content
- Communication is key to success
- Bridge the gap to communication barriers
- Beyond verbal communication
- Active listening and asking good questions
- Speaking like a S.T.A.R
Learning Activities
- LECTURE
Face to face presentation through information-related in a learning session. In addition, the information can be explained more clearly during the session. - PRACTICAL EXERCISE
Obtain knowledge through practical training in business communication. - LEARNING ACTIVITIES
Learning is done through various method through trainer-trainee communication as well as through peer to peer interaction and feedback. - SELF-ASSESMENT
Self-assessment is conducted through reflection exercises to improve performance. - TRAINING
Provides a catalyst for developing a coach's development and confidence by providing training and control methods based on descriptive steps as taught or guided in module learning.
