CERTIFICATE IN MANAGING CUSTOMER TO ENHANCE PROFIT
Level of Certification
Intermediate / Professional Certificate
OBJECTIVE
- What is customer service?
- Customer Behavior.
- Why Customers Leave.
- The Benefits of Brilliant Customer Service.
Course content
- Brand Ambassador Or Brand Assassin
- Customer Diversity
- We Choose To Serve
- Communication – The Key To Great Service
- Navigating The Negatives
- Creating A Service Culture Reflections
Learning Activities
- LECTURE
Presentation through information-related transmission in a learning session. - PRACTICAL EXERCISE
Establish knowledge through a sound education via practical training. - LEARNING ACTIVITIES
Describe the learning module through drawings and illustrations. . - TRAINING
Provides a catalyst for developing a coach's development and confidence by providing training.
